North-South freight transport by road is one of the most popular methods today thanks to its flexibility, fast delivery time and ability to meet a variety of goods. However, in order for goods to be delivered on time, intact and without additional costs, the transport process must be carried out professionally, clearly and consistently. The article below describes in detail each step in the standard North-South road transport process that reputable businesses are applying.
1. Receive requests & advise on suitable vehicles
The process begins when the customer submits a transportation request. The shipping unit will collect complete information:
Type of goods (fragile goods, bulky goods, heavy goods, flammable goods, etc.)
Volume & size
Pick-up and return location
Delivery time required
Special requirements (packaging, loading, insurance, door-to-door delivery, etc.)
From there, the shipping unit advises the customer on suitable vehicles: closed-body trucks, tarpaulin trucks, refrigerated trucks, small trucks to collect goods, etc. This helps optimize costs and ensure the safety of goods throughout the journey of more than 1,600 km.
2. Detailed quotation and finalization of transportation contract
After determining the exact needs, the shipping company will send a complete quotation, including:
Transportation fee (calculated by kg, m³ or by trip)
Loading and unloading fee at both ends (if any)
Road fee - through the station
Surcharge for bulky and heavy goods
Lifting fee by crane or forklift (if necessary)
When both parties agree, the contract or consignment note will be signed with full information, including:
Estimated delivery time
Compensation liability
Cargo insurance terms
Commitment to support when situations arise
A clear contract is an important factor to avoid risks in long-distance transportation.
3. Plan vehicle coordination & schedule delivery
This is a step that demonstrates the professionalism of the transportation unit. The operations department will:
Arrange the right driver for the route
Coordinate the right vehicle for the goods
Schedule the pickup at the delivery point
Prepare the necessary transportation documents
Allocate the combined shipment if the customer uses the combined shipment service
For large enterprises, the management software system will optimize the route, helping to save fuel and shorten the delivery time.
4. Pick up - check - pack - load properly
When the vehicle arrives at the pickup location, the driver and loading staff will:
4.1 Check the goods
Count the quantity
Check the initial condition
Confirm information with the customer
4.2 Additional packaging (if necessary)
Wrap PE film or bubble wrap
Pack 5-layer cartons
Tighten the straps or put heavy goods on pallets
Professional shipping units will not accept goods packaged incorrectly, as this directly affects the safety of the goods.
4.3 Proper loading and unloading
Heavy goods are placed below, light goods are placed above
Fragile goods are placed separately to avoid being crushed
Bulk goods are tied securely to the truck bed
Enough padding to prevent tipping and shifting
Good loading helps avoid up to 80% of the risk of damage during transportation.
5. Transporting goods from North to South by road - GPS tracking the entire route
After the goods are loaded onto the truck, the driver begins the North - South journey. Trucks running this route often have to pass through:
National Highway 1A
Bac Giang – Lang Son Expressway
Hanoi – Ninh Binh Expressway
Trung Luong – My Thuan Expressway (depending on the route)
During the journey, the transport company will:
Track the vehicle using GPS
Monitor speed & route
Update progress for customers
Limit unnecessary stops
Ensure the vehicle does not transfer goods or change drivers randomly
Some units also send updated images at transit points to help customers feel completely secure.
6. Delivery – inspection – signing of receipt
When the vehicle arrives at the delivery point, the driver contacts the recipient 20–30 minutes in advance to prepare the site and human resources.
Delivery process includes:
6.1 Open the vehicle to check the goods
Check the appearance
Check the quantity
Confirm that the goods are not dented, deformed, or torn
6.2 Loading and unloading goods
Loading and unloading by manual labor, forklift or crane depending on the type of goods
Do not drag heavy goods
Do not push or dump fragile goods
6.3 Sign the handover minutes
The recipient signs to confirm the condition of the goods:
Correct quantity
On time
No damage
If there is a problem, the two parties will make a record for the shipping company to handle according to the contract or insurance policy.
7. Post-delivery inspection & customer care
A professional transport unit will usually:
Call the customer back to confirm the goods have arrived safely
Ask about satisfaction level
Support invoices - documents
Resolve complaints if any
Update shipping incentives for the next time
After-sales service demonstrates the professionalism and reputation of the transport unit.
Conclusion
The professional North-South road freight transport process not only includes transporting goods from point A to point B but also a series of steps that are carried out methodically: consulting - quoting - contract - coordination - packaging - transportation - delivery - customer care. When all steps are optimized, the goods will be guaranteed maximum safety, on time and without additional costs.
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