North-South freight transport is an important link in Vietnam's logistics activities, helping to connect key economic regions from Hanoi, Hai Phong to Ho Chi Minh City, Binh Duong, Dong Nai... In which, road transport is still the most flexible, popular and effective mode of transport thanks to its ability to deliver and receive goods at the right place, saving time and costs.
However, to ensure that goods arrive at the right place - at the right time - in the right quantity, professional transport businesses all have a clear, strict and transparent transport process.
The following article will help you understand in detail the professional North-South freight transport process by road, from receiving orders to successful delivery.
1. Receiving information and consulting on transportation services
The first step in the process is receiving information from customers. This is an extremely important step because it helps to accurately determine needs and plan appropriate transportation.
Customers need to provide:
Type of goods (light goods, heavy goods, fragile goods, bulky goods ...).
Quantity, weight, size.
Location of goods pick-up and delivery (specific by district/county, province).
Time of transportation request.
Special requirements (refrigerated vehicles, closed vehicles, consolidated goods, express delivery ...).
After obtaining the information, the transport unit will advise on the appropriate vehicle type (1.25 ton, 5 ton, 15 ton, 20/40 foot container ...), and at the same time quote detailed prices according to each route and form of transportation (consolidated goods or full trip).
👉 A professional unit always has a transparent price list, clear contract, avoiding unexpected costs.
2. Survey and check goods before transport
To ensure safety and choose the right vehicle, the transport department will conduct a field survey (directly or through images/videos sent by the customer).
The work includes:
Checking the characteristics of the goods (weight, size, durability, fragility, whether a crane/loading vehicle is needed or not).
Determining the conditions for picking up and delivering goods (is the warehouse entrance suitable for large vehicles, is it necessary to transfer by small vehicle).
Assessing transportation risks (dampness, impact, damage, weather...).
After the survey, the transport unit will reconfirm the most optimal transportation plan to ensure both cost savings and safety for the goods.
3. Sign the transportation contract and confirm the vehicle schedule
After agreeing on the plan, the two parties will sign a transportation contract or order confirmation form.
This contract clearly states:
Goods information.
Receipt and delivery address.
Fee, transportation time.
Responsibilities, rights and obligations of both parties.
Compensation and insurance policies (if any).
Having a clear contract helps protect the interests of customers, while demonstrating the professionalism and reputation of the transport unit.
After signing, the transport unit will arrange a suitable vehicle schedule and notify the customer of the expected time the vehicle will pick up the goods.
4. Safely packing and loading goods
Before long-distance transportation, goods need to be securely and technically packaged to ensure safety throughout the journey of more than 1,000 km North - South.
🔹 For fragile goods:
Use cartons, foam or shrink wrap.
Label "Fragile goods - Do not stack".
🔹 For heavy or bulky goods:
Use pallets, straps or PE film to secure.
Need forklifts, cranes or specialized loading and unloading teams to support.
🔹 Food, pharmaceuticals, frozen goods:
Transport by refrigerated trucks or vehicles with insulated boxes.
Keep the correct temperature according to regulations.
👉 A professional transport unit always has its own loading and unloading team, well trained to ensure that the goods are not scratched or dented.
5. Transporting goods from North to South according to the correct route
After completing the loading stage, the vehicle begins to move along the North - South route with a specific route, with GPS monitoring and continuous location updates.
For large transport companies, they often have a fixed daily schedule such as:
Hanoi → Ho Chi Minh City.
Hai Phong → Binh Duong.
Bac Ninh → Dong Nai.
This helps customers easily track progress and predict the arrival time of goods.
During the transportation process, drivers and coordinators always:
Keep in touch 24/7.
Update the status of goods when going through major stages.
Handle promptly any arising situations (traffic jams, bad weather, road incidents, etc.).
Therefore, goods are always delivered on schedule, ensuring absolute quality and safety.
6. Delivery and checking the status of goods
When the goods arrive at the delivery point, the transport team will:
Notify the recipient before arriving.
Proceed to load and unload goods carefully according to the correct procedure.
Both parties check the condition of the goods and compare it with the original record.
If the goods are intact, the recipient signs to confirm the delivery.
In case of errors or damage, the transport company will:
Make a record of the scene.
Proceed with compensation according to the contract or cargo insurance.
This is a big difference between a professional unit and a freelance vehicle service - everything is clear, with documents and transparent procedures.
7. Payment and post-delivery support
After successful delivery, the customer makes payment according to the contract (cash, bank transfer or VAT invoice).
Some units also prioritize payment after 3-5 days for loyal business customers.
In particular, reputable transport companies also provide post-delivery support such as:
Storing order history.
Consulting on optimal cost solutions for future shipments.
Offer incentives or discounts to regular customers.
Conclusion
A professional North-South freight forwarding process not only helps keep goods safe and on schedule, but also saves customers significant costs and time.
From receiving orders - surveying - signing contracts - packing - transporting - delivering goods, every step requires accuracy, transparency and professionalism.
If you are looking for a North-South freight forwarding unit
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