North-South freight transport by road is one of the most popular and flexible methods today. With the advantages of speed, door-to-door delivery and reasonable costs, this form is suitable for individuals, businesses and manufacturers. However, to ensure that goods are delivered on time, safely and without additional costs, transport units need to follow a professional - clear - transparent process.
1. Receiving information and consulting on transportation
The first step in the process is to receive the customer's request.
Here, the transport staff will:
• Listen to detailed information about the type of goods, quantity, weight.
• Understand the pickup location, delivery location and expected time.
• Advise on the appropriate type of truck (1 ton, 5 ton, 15 ton, closed-box truck, tarpaulin truck, refrigerated truck ...).
• Suggest the form of transportation: consolidated goods (saving costs) or full trip (fast delivery, proactive time).
👉 Consulting carefully from the beginning helps customers choose the most optimal option, limiting errors and unnecessary costs.
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2. Survey goods and quote in detail
After having the initial information, the transport staff will survey the actual goods (if necessary) to:
• Assess the size, volume, and nature of the goods.
• Determine the loading and unloading plan and arrangement on the vehicle.
• Calculate the most accurate cost.
The shipping quote usually includes:
• Freight rate (calculated by km, ton or cubic meter).
• Loading and unloading fee (if any).
• Road and bridge fees (if necessary).
• Cargo insurance (depending on the agreement).
👉 A transparent and clear quote demonstrates professionalism and helps customers easily compare and choose.
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3. Sign a North-South freight transport contract
After the two parties agree on the price and conditions of transport, the transport company will proceed to sign an official transport contract.
The contract must clearly state:
• Information of both parties (the carrier and the shipper).
• Type of goods, quantity, weight, packaging.
• Route, expected delivery time.
• Freight rates, payment terms.
• Responsibility for compensation if the goods are damaged or lost.
👉 Signing a contract not only ensures legality, but also helps protect the interests of customers and carriers.
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4. Packing and preparing goods before shipping
This is an extremely important step to protect goods during the long journey from North to South.
Some notes when packing goods:
• Use cartons, plastic bags, sacks or pallets suitable for the type of goods.
• Wrap foam or PE film with fragile goods.
• Clearly label: "Fragile goods", "Do not turn upside down", "Place on top", etc.
• Fill in the full information of the sender - recipient - contact phone number.
If the customer does not have workers, the professional transport unit will support the packing and loading with its own team, ensuring absolute safety.
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5. Loading and arranging goods on the truck
Once the goods have been packed, the loading staff will arrange the goods scientifically to make the most of the vehicle space and avoid collisions.
The professional loading and unloading process includes:
• Classify heavy and light goods to arrange them in the right position.
• Use straps, fixed nets, and shields to secure the goods.
• Check the safety of the vehicle before departure.
👉 A professional loading and unloading team helps save time and avoid damage to goods during the move.
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6. North-South freight transport by road
After completing the preparation stage, the truck begins its journey across Vietnam from North to South or vice versa.
During the transportation process:
• Drivers always comply with regulations on speed, traffic time, and load.
• Transport companies often have a journey monitoring department to update vehicle status for customers.
• Some units also have GPS to locate and report journeys in real time, helping customers easily track the route.
👉 Continuous monitoring helps ensure the safety of goods, on-time delivery, and quick handling when problems arise.
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7. Delivery and acceptance at destination
When the vehicle arrives, the transport staff will unload the goods and check the status of the goods with the customer.
The acceptance step includes:
• Checking the quantity, type, and condition of the goods.
• Sign the handover minutes or delivery note.
• Pay the remaining costs (if any).
If there is any damage or loss, the transport company is responsible for making a record of the scene and handling compensation according to the terms of the contract.
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8. Payment and contract termination
After successful delivery, the two parties will make payment according to the agreed form (cash, bank transfer or debt).
The transport company will:
• Issue an invoice (if requested by the customer).
• Keep the contract file for the next shipments.
👉 A professional unit always completes clear documents and invoices, helping customers feel secure and easily control transportation costs.
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9. Support and after-delivery care
Professional shipping services do not stop at delivering goods, but also include post-shipping customer care, such as:
• Call to confirm the safe arrival of goods.
• Ask about service experience.
• Send incentives for next shipments.
This demonstrates professionalism, dedication and builds a long-term relationship between the shipping company and the customer.
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10. Why is a professional process important?
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