The North-South transport route of more than 1,700 km is the "backbone" of Vietnam's logistics system, connecting key economic centers from Hanoi, Da Nang to Ho Chi Minh City. Among the types of transport, road transport by truck is still the most popular choice due to its flexibility, proactive time, door-to-door delivery capability and reasonable cost.
1. Receive requests and consult customers
First step: receive information
Customers contact via hotline, website or directly to the office to provide:
Pick-up point and delivery point.
Type of goods, weight, volume.
Requested delivery time.
Accompanying services: loading, packaging, insurance.
Solution consultation
The transport unit will advise on the appropriate vehicle type (1 ton, 5 tons, 10 tons or container), suggest the form of transportation:
Consolidate goods: save costs for small and retail goods.
Full trip: ensure fast time, absolute safety.
👉 This is an important step to help customers choose the right service, optimize costs from the beginning.
2. Survey and quote in detail
After receiving the information, the transport company will:
Survey the type of goods if necessary (fragile goods, bulky machinery, food that needs to be preserved, etc.).
Measure the volume, estimate the exact weight.
Calculate the cost based on: distance, load, accompanying services.
👉 Transparent and detailed quotes, usually including:
Shipping fee.
Loading and unloading fee (if any).
Cargo insurance fee.
Additional costs (if exceeding the load or changing location).
3. Sign a transport contract
To ensure the interests of both parties, the transport contract usually includes:
Customer information, transport party.
Detailed description of goods (type of goods, weight, quantity).
Time, place of receipt - delivery.
Freight rate, payment method.
Compensation terms if goods are damaged or lost.
👉 Signing a contract helps customers feel secure and the transport company is more professional.
4. Prepare vehicles and personnel
After the contract is signed, the transport company will proceed to:
Mobilize trucks with appropriate load capacity.
Check the technical condition of the vehicle (tires, brakes, body ...).
Arrange experienced drivers for long-distance North-South routes.
If the customer hires additional services → arrange a loading and unloading team, packing staff.
👉 Careful preparation helps minimize risks on the journey.
5. Packing, loading and sealing goods
This is an important step that determines the safety of the goods:
Packing: use carton boxes, pallets, foam, plastic wrap.
Classification: fragile goods, heavy goods, bulky goods are arranged separately.
Loading and unloading: professional team, using forklifts and pallets to save time.
Sealing: the truck body is stamped or sealed to ensure that the goods are not exchanged.
6. North-South long-distance transportation
The truck starts moving from the starting point to the destination according to the schedule:
National Highway 1A and the North-South Expressway are the main routes.
Average transportation time:
Hanoi → Da Nang: 2 - 3 days.
Hanoi → Ho Chi Minh City: 3 - 5 days.
During transportation:
Drivers comply with the speed and take reasonable breaks.
Some units have GPS systems to help customers track their journey online.
Customers can contact the 24/7 hotline to update the order status.
7. Delivery at the destination
Upon arrival, the goods are:
Unloaded carefully, following the procedure.
Check the delivery receipt with the customer.
Check the quantity and condition of the goods.
The customer signs the confirmation and pays (if not paid in advance).
👉 Some companies have a door-to-door delivery service, the goods are delivered directly to the customer's warehouse or store.
8. Handling arising issues and after-sales service
In case of an incident:
Short or damaged goods → the company will compensate according to the contract.
If there is a change in the delivery location → agree on the arising costs.
In addition, many reputable units also have after-sales services:
Discounts for returning customers.
Support temporary storage if the customer has not received the goods in time.
Consulting on long-term shipping packages for businesses.
9. Benefits of a professional shipping process
Transparent costs: no worries about unexpected costs.
Goods safety: standard packaging and loading.
On schedule: goods arrive on time as committed.
Reputation - trust: clear contract, goods insurance.
Cost savings: choosing the right vehicle, optimizing the route.
Conclusion
The process of transporting goods from North to South by road is not simply "carrying goods from A to B" but is a series of steps of consulting - surveying - signing a contract - packing - transporting - delivering, carried out professionally and closely.
Thanks to this process, customers can rest assured about the safety of goods, ensure reasonable costs, and transport businesses can build long-term reputation.
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