Transporting goods on the North-South route is a complex process, requiring close coordination and transparent information. For many customers, especially those using the service for the first time, having many concerns and questions is completely understandable. Understanding that, 24h Transport has compiled and answered the most common questions, helping you feel more secure when choosing our service.
1. How are shipping costs calculated?
Answer: North-South freight costs usually depend on the following main factors:
Weight and volume of goods: These are the two most important factors. Depending on the type of goods, we will calculate the freight based on the actual weight (kg) or the converted volume (m³).
Type of goods: Fragile goods, frozen goods, oversized goods or regular goods will have different prices due to the requirements of means and packaging processes.
Departure and destination points: Freight will vary depending on the distance and difficulty of delivery at the destination (for example: delivery into small alleys, prohibited loading areas).
Transportation time: Express shipping (urgent delivery) is often more expensive than regular shipping.
Accompanying services: Services such as loading, unloading, packaging, warehousing or high-value insurance will have additional costs.
2. How long does it take to ship from the South to the North?
Answer: The road shipping time from the South to the North (or vice versa) usually ranges from 3 to 5 days, depending on many factors:
Type of service:
Full-load: This is the fastest form, usually taking only about 3 days because the vehicle runs straight, without stopping to collect or return goods.
Consolidated cargo: The time is usually longer, about 4-5 days, because the vehicle has to stop at transit warehouses to arrange goods and deliver at many points.
Weather and traffic conditions: Storms, traffic jams or unexpected incidents can delay the schedule.
Delivery location: Deliveries to provinces far from the center or to difficult-to-reach areas may take more time.
3. Are the goods insured? What if they are lost or damaged?
Answer: Yes. This is one of the most important criteria when choosing a shipping unit. At 24h Transport, all shipments are insured based on the value of the shipment.
Compensation policy: In the unfortunate event of loss or damage, we are committed to providing adequate compensation based on the declared value of the property and the provisions of the contract.
Incident handling process: Upon detecting an incident, you and the delivery staff will draw up a record of the incident, signed by both parties. Based on this record and the accompanying evidence, we will proceed to assess and compensate according to the commitment.
4. What types of goods does 24h Transport accept to transport?
Answer: 24h Transport provides transportation services for a variety of goods, including:
General goods: Consumer goods, agricultural products, stationery, clothing, footwear.
Bulky, oversized goods: Machinery, industrial equipment, construction materials, furniture.
Frozen goods: Fresh food, seafood, ice cream, pharmaceuticals, fresh flowers...
Full package house and office moving: Household items, office equipment, records, documents.
We do not accept to transport prohibited items according to the law.
5. Do I need to pack the goods in advance?
Answer: It depends on the type of goods.
If you have already packed: We will re-check the specifications and seal the goods before shipping.
If you have not packed: 24h Transport provides professional packing services on request, using suitable materials (carton boxes, shockproof foam, PE film, pallets...). This helps ensure that your goods are best protected throughout the long journey.
6. Can I track the location of my goods?
Answer: Yes. Our trucks are equipped with GPS positioning systems. Customers can request information to track the location, route and status of their orders at any time. In addition, our staff will also proactively update information regularly for you.
7. What documents do you need to prepare when sending goods?
Answer: Depends on the type of goods and the form of shipping:
For personal goods: Just provide information about the sender, recipient, phone number and exact address.
For goods with clear origin (from businesses): Full VAT invoices, internal delivery and transportation receipts or commercial contracts are required to prove the origin, helping vehicles to travel safely on the road.
Conclusion
Hopefully the above answers have helped you have a clearer view of the North-South freight transport service. At 24h Transport, we always put transparency and customer benefits first.
Với nhiều năm kinh nghiệm hoạt động trong lĩnh vực cho thuê xe tải Vantai24h đã xây dựng được một đội ngũ nhân viên chuyên nghiệp, giàu kinh nghiệm và tận tâm với công việc. Đội ngũ tài xế của Vantai24h đều được đào tạo chuyên nghiệp, có bằng lái xe chứng chỉ, biết cách vận hành xe tải một cách an toàn và hiệu quả.
Với sự đa dạng về loại xe và kích thước, khách hàng có thể dễ dàng tìm được loại xe phù hợp với nhu cầu của mình. Đồng thời, Vantai24h cũng cam kết cung cấp các dịch vụ hoàn chỉnh và chất lượng nhất cho khách hàng, bao gồm bảo hiểm, tài xế kinh nghiệm, dịch vụ hỗ trợ khách hàng 24/7 và giá cả cạnh tranh.
Ngoài ra, Vantai24h còn có hệ thống bảo trì và sửa chữa xe tải chuyên nghiệp, đảm bảo xe luôn được bảo trì, sửa chữa thường xuyên để đảm bảo an toàn cho khách hàng khi sử dụng.
Từ những điểm nổi bật trên, Vantai24h đã và đang được khách hàng đánh giá cao và tin tưởng lựa chọn là đối tác cung cấp dịch vụ cho thuê xe tải. Với cam kết chất lượng và giá cả cạnh tranh, Vantai24h là một trong những lựa chọn hàng đầu cho những ai cần thuê xe tải cho công việc của mình
