Transporting goods between the North and South of Vietnam is a long and complicated journey, requiring high professionalism and reliability from the transport unit. If you choose the wrong partner, you may face risks such as delays, damaged goods, unexpected costs, or even loss of property. So how to find a professional, reliable North-South transport company among countless choices on the market? Let's find out the "bloody" experiences below.
1. Understand your shipping needs
Before you start searching, you need to clearly define your requirements. This will help you easily compare and choose the right partner.
Type of goods: What are your goods (household appliances, machinery, construction materials, frozen goods, fragile goods, etc.)? Each type of goods will require a different type of vehicle and transportation process.
Volume and size: List in detail the weight and size (length x width x height) of each package or the total shipment. This information is very important for the shipping unit to quote accurately and arrange suitable vehicles.
Departure and destination: Provide a specific address, including information about the access road (small alley, prohibited road, difficult to turn around) to avoid problems at the pick-up/delivery point.
Transportation time: How long do you expect the goods to arrive? Do you need urgent delivery? Transit time often affects the cost and form of transportation.
Special requirements: Do you need packaging, loading, high-value insurance, or temporary storage?
2. Criteria for choosing a reputable shipping company
After clearly identifying your needs, these are important criteria you need to consider when evaluating shipping companies.
2.1. Business license and operating experience
Legal license: Make sure the company has a full valid transportation business license. This is proof that they operate legally and have transportation capacity.
Seniority and experience: Priority is given to units with many years of experience in the field of North-South transportation. Experience helps them understand the characteristics of the route, legal regulations, and have the ability to handle arising situations professionally.
2.2. Fleet capacity and size
Various vehicle types: A professional company needs to own a fleet of vehicles with diverse tonnage (from small trucks to large trucks, container trucks) and body types (closed boxes, tarpaulin boxes, refrigerated trucks, flatbed trucks, crane trucks). This ensures that they can meet all transportation needs, from small cargo to project cargo, oversized and overweight cargo.
Vehicle condition: The fleet must be periodically maintained, ensuring technical safety and minimizing the risk of breakdown on the road. Ask if the vehicle is equipped with GPS to track the journey.
2.3. Professional and transparent working process
Reception and consultation: The information reception process must be quick and clear. Consultants must be enthusiastic and have extensive knowledge to provide appropriate solutions.
Detailed quotation: The quotation must be transparent, clearly listing each cost item (transportation fee, road tolls, loading and unloading, insurance, etc.). Be careful with quotes that are too cheap or unclear, which may contain additional charges later.
Clear shipping contract: The contract is the most important legal document. Read carefully the terms of:
Freight rates and payment methods.
Commitment time and schedule.
Responsibilities of the parties (in case of damaged, lost, or delayed goods).
Cargo insurance terms and compensation policies.
Additional terms (contract cancellation, change of requirements, etc.).
Monitoring and updating information: The company should have a journey tracking system (GPS) and proactively update the order status for customers.
2.4. Cargo insurance and compensation policies
This is an extremely important factor to protect your rights when risks occur.
Cargo insurance: A reputable company must have a clear insurance policy, committed to compensating for damages (damage, loss) according to the actual value of the goods or according to the rate specified in the contract.
Incident handling process: Understand the complaint process, resolution time and compensation level if an incident occurs.
2.5. Staff and drivers
Drivers: Have full qualifications, many years of experience driving long distances, are familiar with the North-South route, have a sense of responsibility and comply with traffic laws.
Staff: From consulting, operating to loading and unloading, they must be professional, dedicated, and support customers wholeheartedly.
2.6. Feedback and reviews from old customers
Search for online reviews: Refer to comments and reviews on websites, fanpages, Google Maps, or forums and groups about transportation.
Consult acquaintances: Ask people who have used the North-South shipping service for advice and objective reviews.
3. Necessary notes during the shipping process
To ensure the safety of your shipment, you also need to be proactive in some steps.
Pack the goods carefully: Whether using the shipping company's packaging service or packing yourself, make sure the goods are packed securely, according to the specifications for each type (insert foam for fragile goods, shockproof packaging for electronics...). Label clearly.
Prepare complete documents: For goods with clear origin (from the business), there must be a VAT invoice, internal warehouse delivery note... to avoid being checked on the road.
Check carefully when delivering and receiving goods:
When delivering: Count the quantity with the staff, check the condition of the outside of the package before sealing. Take photos/videos as evidence.
Upon receipt: Always carefully check the quantity and condition of the goods according to the delivery note and contract. If there is any damage or shortage, make a record.
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