Transporting goods from North to South by road is a long journey, requiring smooth coordination and a tight working process to ensure the safety of goods and timely delivery. To help customers feel absolutely secure when entrusting their assets, 24h Transport has built a standard, transparent process from the stage of receiving information until the goods reach the recipient.
1. Receive requests and initial consultation
The first and most important step is to collect complete information to understand the customer's needs.
Receive information: Customers contact 24h Transport via hotline, website, email, or directly at the office. Sales staff will listen to the request and record basic information such as:
Type of goods: Name of goods, properties (fragile, liquid, machinery, food...).
Quantity, weight, size: Details of the number of packages, total weight, size of each package (LxWxH).
Specific departure point (pick-up address) and destination (delivery address).
Desired time: Time to pick up the goods, expected time to arrive.
Special requests: Need support for packaging, loading, high-value insurance, or other accompanying services.
Consulting on solutions and preliminary quotes: Based on the collected information, the consultant will propose the most suitable transportation options (consolidated or full shipment, which type of vehicle) and give a preliminary quote to the customer. All customer inquiries will be answered enthusiastically.
2. Survey, plan and sign the contract
To ensure absolute accuracy and safety, especially with large shipments or special goods, 24h Transport conducts a thorough survey.
On-site survey (if necessary): For large shipments, bulky goods, oversized and overweight goods, or pick-up/delivery locations that are difficult to access, 24h Transport will send staff to directly survey. The purpose is to:
Actually assess the quantity and condition of the goods.
Check the terrain, access roads, and accessibility of large trucks.
Determine the necessary factors for loading and unloading (need for forklifts, cranes, etc.).
Establish an optimal transportation plan: Based on the survey results and customer information, the logistics experts of 24h Transport will make a detailed plan, including:
The most suitable vehicle type.
The most optimal, least congested, safest route.
Estimated transportation time.
Measures to ensure the safety of goods and people.
Official and transparent quote: After having a plan, 24h Transport will send a detailed quote, including all costs (freight, tolls, loading and unloading fees, insurance, etc.) and commit to not incurring hidden additional charges.
Signing a transportation contract: The two parties agree on the terms and proceed to sign the contract. The contract is an important legal document, which clearly stipulates:
Information about goods, departure/destination points.
Fee and payment method.
Committed pick-up and delivery time.
Responsibilities of each party.
Cargo insurance terms and compensation policy when risks occur (damage, loss).
Terms arising and how to resolve.
3. Packing and loading goods
Proper packing and loading is a key factor to protect goods during long journeys.
Packing instructions (or packing support): 24h Transport will provide detailed advice on how to pack appropriately for each type of goods. Customers can pack themselves or use our professional packing service. We provide standard packing materials such as carton boxes, foam, PE film, adhesive tape, wooden crates, etc.
Labeling goods: All packages are clearly labeled with information of the sender, recipient, phone number, and especially warning signs (fragile goods, wet goods, top/bottom) so that shipping staff know how to handle them.
Safe loading and unloading onto the vehicle: 24h Transport's loading and unloading staff are well-trained and experienced in handling many types of goods. Goods will be scientifically arranged on the vehicle, securely tied with straps and tarpaulins to prevent displacement and impact during the move. For heavy, bulky goods, we use forklifts and cranes to ensure absolute safety.
4. Transport and route monitoring
This is the main stage of the process, requiring professionalism and high control.
Transporting on the optimal route: 24h Transport's drivers are all experienced long-distance drivers, familiar with the North-South route. They will strictly comply with traffic laws, drive safely, and move on a carefully calculated route to optimize time and ensure safety.
24/7 monitoring system: All 24h Transport vehicles are equipped with GPS positioning systems and dash cams. This allows us to:
Track the exact location of the vehicle and goods 24/7.
Grab the speed of movement, stop time.
Early detect incidents or deviations from the plan.
Update the situation for customers: Customers can proactively monitor the journey through the 24h Transport system, or we will regularly update the situation via phone, email so that customers always know the location and expected time of arrival of the shipment.
Handling incidents on the road: In the unfortunate event of an unexpected incident (vehicle breakdown, accident, etc.), 24h Transport has an emergency support team ready to respond quickly, find an alternative solution to continue the journey, minimizing damage and delay for customers.
5. Delivery and Payment
The last but not least important stage, which determines the
Với nhiều năm kinh nghiệm hoạt động trong lĩnh vực cho thuê xe tải Vantai24h đã xây dựng được một đội ngũ nhân viên chuyên nghiệp, giàu kinh nghiệm và tận tâm với công việc. Đội ngũ tài xế của Vantai24h đều được đào tạo chuyên nghiệp, có bằng lái xe chứng chỉ, biết cách vận hành xe tải một cách an toàn và hiệu quả.
Với sự đa dạng về loại xe và kích thước, khách hàng có thể dễ dàng tìm được loại xe phù hợp với nhu cầu của mình. Đồng thời, Vantai24h cũng cam kết cung cấp các dịch vụ hoàn chỉnh và chất lượng nhất cho khách hàng, bao gồm bảo hiểm, tài xế kinh nghiệm, dịch vụ hỗ trợ khách hàng 24/7 và giá cả cạnh tranh.
Ngoài ra, Vantai24h còn có hệ thống bảo trì và sửa chữa xe tải chuyên nghiệp, đảm bảo xe luôn được bảo trì, sửa chữa thường xuyên để đảm bảo an toàn cho khách hàng khi sử dụng.
Từ những điểm nổi bật trên, Vantai24h đã và đang được khách hàng đánh giá cao và tin tưởng lựa chọn là đối tác cung cấp dịch vụ cho thuê xe tải. Với cam kết chất lượng và giá cả cạnh tranh, Vantai24h là một trong những lựa chọn hàng đầu cho những ai cần thuê xe tải cho công việc của mình
