Renting trucks to transport goods is becoming more and more popular in life and business activities, from small shops to large enterprises. However, not everyone knows that behind this service lies many potential risks: from lost goods, late delivery, unreasonable costs to accidents or legal litigation.
1. Risk of choosing the wrong vehicle type - causing damage to goods or violating the load capacity
❌ Problem:
Renting a vehicle smaller than the actual weight → goods are crushed, dented.
Renting a much larger vehicle → unnecessary transportation costs.
Wrong vehicle type (tarpaulin when a closed container is needed) → easy to absorb water, damage goods.
✅ How to avoid:
Determine the exact weight, size, and type of goods before renting.
Ask a reputable transport company to advise on the appropriate vehicle type.
Read the vehicle description carefully in the quote or contract.
2. Goods are damaged or lost due to poor packaging or inappropriate shipment combination
❌ Problem:
Fragile goods are combined with heavy goods.
Not packing carefully, leading to scratches, distortions.
Lost due to unclear labeling or lack of control.
✅ How to avoid:
Standard packaging: carton, shockproof, pallet if needed.
Stick the product code, fragile symbol, do not stack.
Take photos of the goods before delivery - as evidence if there is a problem.
3. Delivery is late compared to the commitment
❌ Problem:
The vehicle does not depart on schedule.
Delivery to the wrong address or the driver is "stuck" at too many points.
Lack of itinerary update makes it difficult to handle the problem in time.
✅ How to avoid:
Request a clear commitment to the time of receipt and delivery in the contract.
Prioritize renting the entire trip if the goods are urgent.
Ask in advance if there is support for tracking the vehicle's journey or Zalo the driver.
4. Additional costs outside the contract
❌ Problem:
The initial quote does not include tolls, loading and unloading, waiting for goods...
Being "forced" to pay more when the delivery is completed.
✅ How to avoid:
Request a full quote in writing/email.
Ask carefully about possible fees and request that they be clearly stated in the contract.
Do not pay additional fees without a clear reason and without a confirmation document.
5. Legal risks when there is no clear contract
❌ Problem:
Delivery is lost but there is no basis for compensation.
Conflicts about delivery time, pickup location, price without written proof.
✅ How to avoid:
For large shipments, always sign a detailed transportation contract.
If the order is small and not important: you can use a delivery note, deposit receipt with signatures from both parties.
Record important exchanges via text message, email.
6. Driver lacks experience or professional ethics
❌ Problem:
Driver is not familiar with the route → takes a detour causing delay.
Arbitrarily opening the goods, delivering to the wrong address or showing signs of fraud.
No support when there is an incident (traffic jam, accident ...).
✅ How to prevent:
Prioritize units with their own team of drivers, who are well-trained.
Request to provide driver information before the trip.
Monitor and contact regularly during the delivery process.
7. No cargo insurance - easy to lose everything when there is an incident
❌ Problem:
Goods are lost, burned or in a traffic accident but are not compensated.
✅ How to prevent:
For high-value goods, you should request to buy cargo insurance (inside or outside the contract).
Clarify the level of compensation when goods are lost or damaged.
If it is normal goods: at least there should be a written commitment on compensation responsibility.
8. “Cut” service compared to the original commitment
❌ Problem:
Promised to support loading and unloading, but refused or charged extra fee upon arrival.
The vehicle was on time but arrived 2-3 hours late without notice.
Delivery lack of staff, lack of auxiliary vehicles (forklift, pallet, etc.).
✅ How to avoid:
Clearly state the content of the accompanying service in the contract or quote.
Request confirmation by text message/email of all verbal commitments.
Pay in full only after the service is completed as agreed.
9. Time-consuming to handle incidents if there is no professional coordinator
❌ Problem:
When there is an incident, do not know who to contact.
The driver cannot handle the problem, the transport unit is slow to respond.
✅ How to avoid:
Request a customer care hotline number or direct coordination.
Prioritize units with 24/7 support.
Avoid working with individuals without a professional system.
10. Incomplete record keeping - difficult to trace when there is an incident
❌ Problem:
Not keeping contracts, delivery notes, invoices → difficult to complain.
Loss of contact information with the driver or recipient.
✅ How to prevent:
Take photos, store related documents, messages, invoices.
Create a checklist: contract - delivery note - image of goods.
Use email or online storage software to ensure no loss.
Conclusion
Although hiring a truck to transport goods seems like a simple job, if you are not well prepared, you can completely encounter many risks that seriously affect your assets, progress and business reputation. Hopefully with the above sharing, you have a more comprehensive and clear view to proactively and effectively prevent any potential incidents.
Remember: choosing the right transport partner, signing a transparent contract, packing carefully and closely monitoring the journey are the keys to help you transport safely and completely.
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