The North-South transport route plays a vital role in Vietnam's logistics network. Of these, road transport by truck is dominant thanks to its flexibility, fast delivery time and door-to-door delivery capability. However, to ensure that goods are transported safely, on time and without unexpected costs, businesses need to master the North-South road freight transport process from A to Z.
1. Receive shipping information
✅ Step 1: Customer sends request
Send by phone, email, or online form
Information required:
Type of goods
Volume, size
Pick-up address - delivery
Desired delivery time
Special requirements (refrigerated vehicle, shockproof, non-stacking ...)
✅ Step 2: Transport unit consults and quotes
Based on the information, the staff will:
Advise on suitable vehicle type (1.25T - 15T - container ...)
Specific quote according to the form of renting the whole vehicle or combining goods
Suggest route, expected travel time
Propose packaging and loading plan
2. Sign contract and confirm route
✅ Step 3: Confirm order - make contract
The two parties agree and sign the transportation contract, including:
Time of receiving/returning goods
Responsibilities of both parties when an incident occurs
Cargo insurance level (if any)
Payment method (pre-shipment - COD - bank transfer ...)
✅ Step 4: Plan the transportation route
Coordinate vehicles according to the optimal route:
National Highway 1A
North-South Expressway (Hanoi - Vinh - Hue - Da Nang - Ho Chi Minh City)
BOT bypass to reduce costs
3. Prepare goods before transport
✅ Step 5: Pack goods according to standards
Fragile goods: use foam, 5-layer carton boxes, stick the "Fragile" symbol
Frozen goods: put in foam boxes/refrigerated vehicles, with temperature measuring devices
Machinery goods: need wooden pallets, iron frames, tie firmly
Bulky goods: measure the size in advance to choose the right vehicle
✅ Step 6: Attach labels, bill of lading codes
Attach order code labels, QR codes for easy tracking and control
4. Delivery and loading goods
✅ Step 7: Dispatch the vehicle to pick up the goods
The vehicle is dispatched on time according to the contract
The driver checks:
Type of goods
Actual weight
Necessary transportation documents (invoice, warehouse receipt, quarantine certificate if necessary)
✅ Step 8: Load the goods onto the vehicle
Can be done by the carrier or the customer
Must have a handover record and photos of the current status of the goods before departure
5. Transport on the North-South route
✅ Step 9: Track the transport route
The truck has a GPS device, customers can look it up via:
Website to check the bill of lading code
Zalo/customer care application
The transport unit will update the status: picked up - being delivered - arrived
✅ Step 10: Deliver at the receiving point
The driver contacts 30-60 minutes before arriving
Delivery to the destination (according to the contract) or at the staging area
Customer checks Check:
Quantity, current status of goods
Sign and delivery record
6. Finish the order and process logistics
✅ Step 11: Confirm completion - process documents
Successful delivery => system confirms order completion
Print VAT invoice, receipt/payment voucher
The transport party sends a periodic debt reconciliation (if a regular customer)
✅ Step 12: Handle arising issues (if any)
If it occurs:
Damaged goods: proceed with compensation according to commitment
Late appointment: please confirm the reason, urgent support
7. Notes for a smooth North-South transportation process
🔹 Choose a transport unit with experience on the North-South route
Have a large fleet, daily route
Have insurance and quick support policy
🔹 Prepare goods with the correct load
Overload is fined, delayed goods
Need to report the correct volume before booking the vehicle
🔹 Take photos of the current status of the goods at the time send
As evidence if damage occurs
🔹 Ask clearly about the expected time and update the itinerary
To proactively arrange warehouses and personnel
8. Benefits when businesses master this process
Benefits Impact
Understand the process Reduce risks, easily control time and costs
Proactively prepare goods Avoid waiting for vehicles, save time
Manage documents well Easy to reconcile, pay quickly
Know how to track orders Minimize lost goods, loss
Conclusion
Understanding and mastering the North-South freight transport process by road from A to Z will help businesses control the entire delivery process effectively. Not only does it minimize risks regarding goods, time, and costs, but it also helps increase customer experience and improve the supply chain.
If you are an individual, an online shop, a trading company or a factory that needs to regularly transport goods between the two ends of the country, do not ignore setting up a methodical, professional shipping process today.
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