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Frequently asked questions when renting a truck to transport goods

In recent years, the truck rental service has grown and become a popular choice for many individuals, families and businesses. However, when using this service for the first time, many customers still wonder: "How much is the truck rental fee?", "Do I need to load and unload the goods myself?", "Do I need to pay a deposit to rent a truck?"...
 1. When renting a truck, how is the cost calculated?
 
This is the most common question. Usually, the units charge based on:
 
Transportation distance (km).
 
Truck type and load capacity.
 
Rental period: by trip, by hour or by day.
 
Additional services: is there additional loading, disassembly, packaging?
 
👉 Advice: Before renting, you should request a detailed quote to avoid unexpected costs.
 
2. Do you need a deposit to rent a truck?
 
Most companies do not require a deposit if you only rent for a short trip within the city. However, with large value contracts or long-distance rentals, businesses may require customers to deposit a small amount to hold the vehicle.
 
👉 Advice: Choose a reputable unit with a clear contract to avoid risks.
 
3. Do I need to load and unload the goods myself?
 
Depending on the service you choose:
 
Only rent a truck + driver: you have to load and unload yourself.
 
Rent a full-package truck: the supplier will arrange for workers to load, unload and arrange the goods.
 
👉 If you have a lot of bulky items or heavy goods, you should choose a full-package service to save time and effort.
 
4. What types of trucks are there to choose from?
 
Popular types of trucks today:
 
Small trucks (500kg - 1 ton) → suitable for moving dorm rooms, with few items.
 
1.5 - 2 ton trucks → suitable for moving houses within the city.
 
3 - 5 ton trucks → suitable for transporting offices, medium-sized goods.
 
8 - 10 ton trucks → suitable for long-distance transportation, large-volume goods.
 
Closed-body, tarpaulin, and lift trucks → for special needs.
 
5. Are truck rentals limited in operating hours within the city?
 
Yes. In many large cities (such as Hanoi and Ho Chi Minh City), trucks are often restricted during rush hours or on roads with no loading.
 
👉 Advice: You should discuss with the driver or transport company in advance to arrange a suitable time to avoid traffic jams or administrative fines.
 
6. Are truck rental procedures complicated?
 
No. Normally, you only need to:
 
Call or book a service via the website/app.
 
Provide basic information (address, type of goods, type of vehicle, time).
 
Sign a contract or confirm the booking.
 
👉 For short trips, the procedure only takes 5-10 minutes.
 
7. Can I rent a truck to go to a far away province?
 
Yes. Most companies provide freight services to the provinces with large trucks. The cost will be calculated based on distance and load.
 
👉 Note: You should choose a truck with a closed box to protect the goods if transporting long distances.
 
8. What if the goods are damaged during transportation?
 
Reputable units often have a compensation policy according to the contract if the goods are damaged due to transportation errors. However, you should also proactively pack carefully to limit risks.
 
9. Can I track the shipping route?
 
Many units now apply GPS technology, allowing customers to track the location of the truck online. In addition, you can contact the driver directly for updates.
 
10. Is there an hourly truck rental service?
 
Yes. If you only need to transport within a short distance, some companies allow renting trucks by the hour instead of by the trip. This method helps customers save costs.
 
11. Do I need to prepare any documents when renting a truck?
 
If you only rent a truck and a driver, no complicated documents are required. Just provide contact information and address. In case of renting a self-driving car, you will have to provide a driver's license, ID card/CCCD and deposit according to regulations.
 
12. Can I cancel the service after booking a car?
 
Yes, but it depends on the policy of each unit. Some companies allow free cancellation if you notify early (2-4 hours in advance), but if you cancel at the last minute, you may have to pay a fee.
 
Conclusion
 
Renting a truck to transport goods is not complicated if you understand the process and necessary information. The above article has summarized the most frequently asked questions that customers often wonder about, from costs, procedures, vehicle types, to insurance and tracking issues.
 
When needed, you just need to:
 
Determine the type of goods and distance.
 
Choose a reputable, transparent unit.
 
Clearly agree on the price and accompanying services.
 
Thus, the transportation of goods will become simple, fast and safe.

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